Refund and Returns Policy

We want you to be satisfied with your purchase. This policy applies to products purchased from Clarity Shop, operated by CLARITY POOLS LLC.

30-Day Return Window

You may request a return within 30 days after delivery. Contact hello@clarityshop.com before sending an item back and include your order number and reason for the request.

Return Eligibility

Unless an item arrived damaged, defective, or incorrect, returned products must be unused, unworn, unwashed, and in substantially the same condition in which they were received, with original packaging, manuals, accessories, and tags where applicable. Products identified as final sale and opened items that cannot reasonably be resold for health or hygiene reasons may be ineligible where permitted by law. Your statutory rights are not affected.

Return Instructions

After your request is reviewed, we will provide return instructions. Do not send products without first contacting us. Returns should be directed to:

CLARITY POOLS LLC
112 Chestnut Oaks Cir
Simpsonville, SC 29681
United States

Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns. If we sent an incorrect item or the product arrived damaged or defective, contact us promptly; when the claim is validated, we will provide an appropriate remedy and cover reasonable return shipping where required.

Inspection and Refunds

We will inspect returned products after receipt. If approved, the refund will be issued to the original payment method. Original shipping charges, if any, are not refundable unless required by law or the return resulted from our error. Financial institutions and payment providers may require additional time to post a refund.

Exchanges

For an exchange, contact us to confirm availability and receive instructions. The quickest option may be to return the eligible item and place a new order.

Damaged, Defective, or Incorrect Items

Contact us as soon as possible with your order number, a description of the issue, and photographs when relevant. Keep the item and packaging until instructions are provided.

Cancellations

Contact us promptly if you need to cancel an order. We cannot guarantee cancellation after processing or shipment has started. If the order has shipped, the standard return process applies.

Contact

Email: hello@clarityshop.com
Phone: +1 509-693-6178